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I go and stay, where it is friendly.
I did the right thing. I told them who we were, I asked for the fee I did not ask for free.  I told them when we would like to stay and chose off peak times. Three full working days and no reply. 

I expected a friendly reply even polite and formal but no reply.

I think up until now the tone of my blog has been totally positive. I think it is reasonable to question if lack of email etiquette could be a warning of what other services in a park, might be like and say I will use this as an indicator of parks to avoid staying at, other than as an unannounced in advance, 'review your park', visitor.

Courtesy deserves courtesy response.
My readers also need to know that I will be giving parks the thumbs up for curtious and friendly service, which includes answering emails re park bookings. I am doing this review tour of caravan parks at a considerable personal financial cost, and I desire the experience to be a highly positive one for ourselves, for those caravan parks we hope to and do positively review and for my readers who need to know they can trust me to give an honest positive review, and that is why I am stating where I am not pleased and feel the first contact was anything but friendly.

I have also written about this experience in my ''gone bush' blog at http://www.gray-nomad.com  I also wrote, :- Hospitality Email Etiquette. http://www.gray-nomad.com/4/post/2010/02/hospitality-industry-email-etiquette.html.
 


Comments

Leah

Tue, 09 Feb 2010 8:10:30 pm

What's happened to customer service? Like you said it's just basic courtesy.

 

nats

Fri, 12 Feb 2010 4:35:02 am

You find this everywhere these days! Lack of service, terrible!!

 

Comments are closed.